Scott Mautz’s article on INC. covers a helpful way to handle difficult conversations. Mautz cites Dr. Albert Bernstein who implores actively listening to the other person instead of planning your words in advance. He writes:
Bernstein says it’s far more important to listen, reflect, and observe. The more you listen, the more likely it is that they will.
And you get more of an opportunity to listen by asking fair questions rather than thinking of the next statement you’re going to make. I applied this immediately to a tough conversation I had to have. I set aside all the statements and points I wanted to make, and focused on listening and asking questions in response. I found the other party was much more willing to listen right back. I’m 100 percent certain it led to a better outcome.
Read “Want to Make Difficult Conversations Easy? Try This 1 Counterintuitive Trick, According to Psychology” here